National Employment Office

“They’re tops at following the way
our needs develop.”

André Dehon IT Manager National Employment Office

• Challenge

  As a result of the digitisation of hundreds of thousands of files, the NEO’s demand for bandwidth have risen dramatically in recent years. The NEO asked Syntigo for a solution able to cope with the vast increase in transmission volume. Thirty NEO agencies and the central bureau had to be able to exchange data with each other smoothly, now and on into the future.

• Solution

  In 2001, Syntigo and the NEO entered into their first cooperation agreement.
  “We couldn’t find the throughput and scalability of their services anywhere else,” says André Dehon, IT Manager at the NEO. Between 2001 and 2006 demand for throughput rose, but the network that Syntigo had created never failed. Because the data traffic and the number of applications increased constantly, throughput was upped in 2006. In addition to higher capacity, provision was made for greater security plus the possibility to raise throughput at any time.

• Benefit

  André Dehon: “At the beginning of October 2009, we decided to continue working with Syntigo because it was tops at following up on our developing needs. And, because we have always worked together with them smoothly and without problems. In the future, as well, the ONem will need ever-more capacity and reliability. For instance, at present we have new telecom applications in the pipeline, together with VoIP solutions, which need large bandwidth. By extending the contract with Syntigo, the ONem has chosen for security.”

The National Employment Office (RVA-ONEM) is responsible within the Belgian social security system for managing unemployment insurance. This federal department issues supplementary payments to individuals who are entitled to unemployment benefits and early retirement allowances. The NEO monitors all payments made by benefits agencies. It also has other responsibilities, such as managing career break schemes and time credits, implementing measures for encouraging jobseekers and supervising the system of service vouchers. The NEO has a network of 30 local branches spread across the whole country, which are all linked to the central administrative headquarters in Brussels.